Steps
A. Login account > Stock Search (online) > Reserve item (physical item) > Notified of item available > Pick up (in person)
B. Register > Login > Stock Search (online) > Reserve item (physical item) > Notified of item available > Pick up (in person)
C. Register > Login > Stock Search (online) > Find ebook (example) > Register to ebook system > Login ebook system > Get ebook
Patterns
Organisation type
County councilTransactional
Yes, this service is transactional
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