Steps
A. Fill in appeal form (online) > Recieve copy of appeal (email) > Send evidence (post if not part of online form) > Wait > Receive invitation for appeal hearing > Receive hearing pack (post)
B. Fill in appeal form (paper) > Send evidence (post) Wait > Receive invitation for appeal hearing > Receive hearing pack (post)
Patterns
Life events
Moving somewhere Starting/attending schoolOrganisation type
County councilTransactional
No, this is a non transactional service
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